My English is very bad, and I need to have it perfect in this document. Can you help?

Definitely. Just go to our Services for ESL Speakers page and select the appropriate service.

How do I get a word count for my manuscript?

In MS Word, go to the Review tab or Tools menu, and select Word Count. In WordPerfect, right click anywhere in the document and select Properties, and then click the Information tab. If you're doing a word count on an academic paper, be sure to check the option to include footnotes and endnotes in the word count. You may also use our complimentary word count widget:

Please note: We do double-check word counts on all the documents we receive. To ensure that there are no delays in processing your order, try to make every effort to give us an accurate count. If there is a section you do not want us to check, please mention this in the "Special Instructions" field of the order form.

Do you have editors who know/understand UK English/International English/US English?

Yes, we know all about metres and meters, humour and humor, and spanners and wrenches. Just specify what type of English we should be using when you place your order.

How long will it take to get my document back?

That depends on the service you order! We offer the following turnaround times for editing and proofreading:

  • Same day/overnight premium service: within 8 hours (for documents of 4,000 words or less).
  • 12-hour service: within 12 hours (for documents of 6,000 words or less).
  • 24-hour service: within 24 hours (for documents of 10,000 words or less).
  • 48-hour service: within 48 hours (for documents of 25,000 words or less).
  • 72-hour service: within 72 hours (for documents of 40,000 words or less).
  • 1-week service: within 1 week (for documents of 65,000 words or less).
  • Larger documents: rule of thumb for editing and proofreading = 65,000 words per week.
I live in another country. Can I still use your service?

Definitely. is a global company in every sense of the word. As long as you have a valid credit card or PayPal account or can arrange to send a check or money order, you can use our services.

What are your business hours?

Our website is open for orders 24 hours a day, seven days a week. Our editing professionals are based all over the world, so they're also on duty 24/7. Our administrative staff is available between 7 a.m. and 10 p.m. EST (GMT -5); we generally answer all emails within 24 hours, if not sooner.

What if I'm not satisfied with the work done? takes customer satisfaction very seriously. Please file a feedback report with us (there will be a link on your order details page), or get in touch with us using the Contact Us page or +1 (519) 351-1626 and we will look into your issue immediately.

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