About Us

Our Clients

Every day, academics, students, professionals, authors, and individuals from around the globe entrust Scribendi to provide high-quality editing and proofreading to ensure that their ideas are communicated clearly and effectively. Our dedicated team of editors, quality assurance specialists, and customer service representatives help clients achieve success in every writing endeavor.

We strive for a five-star customer experience with each order. At Scribendi, we are proud to be the industry leader in quality editing and proofreading with the highest rating in customer service and satisfaction. We work hard to maintain this status with a friendly customer service team that helps our clients address any technical or service issues that may arise, making their experience as smooth as possible.

Our Mission

Scribendi's mission is to help people around the world reach their goals through the written word. We achieve this through:

1. Quality: We provide quality services, improve the quality of our clients' work, and work with high-quality editors.
2. Accuracy: We pay attention to detail throughout the ordering, editing, and quality assurance processes.
3. Opportunity: We create opportunities, both for our clients and our editors.
4. Technology: We embrace technology, ensuring that our operations run smoothly and allowing us to adapt quickly in an ever-changing industry.

In short, we help the world communicate more clearly, one comma at a time.

Our Editors

We take our reputation for working with only the best editors, who are unrivaled in education and experience, very seriously. We select highly educated editors from a variety of subjects and fields, many of whom have master's degrees and PhDs and are published academics and authors. Our editors are comfortable working with any style guide, including but not limited to APA, Chicago, and Harvard styles. Scribendi works with over 400 native English specialists located around the globe.

While our extensive screening process ensures that we recruit top-notch editors, our high level of engagement means that we also retain them. Our editors have access to the best editorial resources on the market, and their commitment to ISO-certified quality standards ensures consistent, high-quality editing. At Scribendi, editors enjoy their work and strive to provide the best editing possible.

Our History

Scribendi was founded in 1997 in Chatham, Ontario to connect ideas and people worldwide through professional language services. In 2023, Scribendi was acquired by Edanz Inc., a researcher and author services company headquartered in Japan. Both Scribendi and Edanz are part of M3 Inc., a global healthcare information and HCP community operator.

Our name is drawn from cacoethes scribendi, which means "the insatiable urge to write." We support our clients by helping them craft this urge into writing that is both clear and professional. Over the last two decades, Scribendi has become a world leader in the online editing and proofreading industry. We have edited more than 2.7 billion words and processed more than 800,000 orders.

Our Management Team

In addition to our highly educated and experienced editors, we have a team of in-house customer service representatives, marketing specialists, IT professionals, and key management personnel who ensure that our customers are satisfied and that daily operations run smoothly.

Tom da Costa, CEO

Tom is the Chief Executive Officer at Edanz and Scribendi. Tom is a career healthcare communications and STM publishing management professional with experience in B2C and B2B sales across the Asia Pacific, Latin America, and EMEA markets, and sales and marketing strategy development and execution.

Sara Pegg, Chief People Officer

Sara is the Chief People Officer at Scribendi and Edanz, where she leads group-wide initiatives in talent strategy, organizational effectiveness, and process optimization. With over 15 years of experience in the language services industry, she focuses on building high-performing teams and aligning people operations with business objectives across global markets. As a member of the executive team, Sara drives strategic planning and champions initiatives that elevate both organizational performance and the employee experience. Outside of work, she enjoys hiking, traveling, and reading literary fiction.

Bill Johnson, CPTO

As Chief Product and Technology Officer for Scribendi and Edanz, Bill brings over two decades of software engineering excellence and a relentless drive for innovation. After more than 10 years of leading transformative tech initiatives, he expanded into product leadership, where he is instrumental in shaping the product strategy and technical direction for both organizations. From custom AI models and fine-tuned LLMs to agentic systems transforming the future of academic publishing, his fingerprints are on every major innovation. Known for rolling up his sleeves, clearing roadblocks, and doing whatever it takes to help his teams succeed, Bill champions a culture of "unreasonable hospitality"—blending elite execution with deeply human experiences that elevate both products and people.

Quality Manager, BA, BEd, MA

Bryan has a BEd (primary and junior grades; senior English) and a BA and MA in English and Creative Writing. A former grade school teacher (child herder) and bookstore owner (book herder), Bryan is a published writer and an experienced editor with 15 years in the field (well, they mostly occurred at a desk—fields were few and far between). As the Editorial Quality Manager for Scribendi, Bryan works as a lead editor and ensures that the company as a whole provides consistent, high-quality work, maintaining stringent assessment practices to ensure that the highest standards are met. In his (very limited) spare time, he cartoons, writes fiction, and tries to corral his five children.

Contact Us

You can get in touch with us by email, live chat, or online using our contact form. If you would like us to call you, leave your phone number in the form and ask us to do so. One of our customer relationship specialists will call you within 12 hours between 7:00 a.m. and 10:00 p.m. EST (GMT-5). If this does not correspond to your availability, please fill out the online form on our contact page, and we will email you within 12 hours.

Scribendi Inc.

Telephone: +1 (519) 351 1626