We're considering using your firm to outsource our editorial and language needs. Do you do B2B work?

Definitely. See our Corporate and Government page for details.

Do you offer discounts for bulk/long-term standing orders and/or business relationships?

You bet. See our Corporate and Government services page to request a quote for a more unique project.

We'd like to use your firm to offer value-added services to our clients, but we're not keen on letting our customers know that we outsource. Can we integrate our processes somehow?

Yes. We can set up one or more linked accounts so that your customer service reps can send us material via our standard website order form. Or we may be able to design a seamless interface on your website that carries your brand and your message, but that brings the document back into our infrastructure for processing and delivers it either back to you or back to the client directly. A variety of permutations are available; please visit our Corporate and Government service page for more information on how to contact us regarding your project needs.

I want to outsource our work to you, but I'm part of a government agency, and we need to get you registered as a vendor. Can you do this?

Of course. Just send us details of the procedures we need to follow, and we'll set up to assist you.

What about confidentiality? The materials we have are private or personal, and/or refer to business procedures or other sensitive subjects.

Only Scribendi.com employees have password access to our website and order system, and they are required to sign a confidentiality agreement before they can work for us. All client files are deleted from the site after four weeks, unless a client requests that we keep a copy for future reference. We do not sell, trade, or rent your personal information. We also have a secure site. Scribendi.com uses industry standard (256-bit SSL) or higher encryption for communications between your computer and our site. If you require a specific nondisclosure agreement, contact us, and we'll send one to you.

What are your business hours?

Our website is open for orders 24 hours a day, seven days a week. Our editing professionals are based all over the world, so they're also on duty 24/7. Our administrative staff is available between 7 a.m. and 10 p.m. EST (GMT -5); we generally answer all emails within 24 hours, if not sooner.

What style guides do you work with?

We have worked with dozens of style guides. The most popular are American Psychological Association (APA), Modern Language Association (MLA), Turabian, Chicago Manual of Style, Harvard Referencing, and Council of Science Editors (CSE). We can work to your target journal’s style guide (just send us the details), and we can work with corporate/internal style guides as well.

What if I'm not satisfied with the work done?

Scribendi.com takes customer satisfaction very seriously. Please file a feedback report with us (there will be a link on your order details page), or get in touch with us using the Scribendi.com Contact Us page or +1 (519) 351-1626 and we will look into your issue immediately.

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