FAQ: Pricing, Payments, and Currencies
Yes! We can hold funds in your account for future orders. Please start by registering your account here: https://www.scribendi.com/register. Once that is done, we will have to set up your account; please contact our Customer Service department at customerservice@scribendi.com to get started.
Once the account is set up, you will be able to generate a pro forma invoice if needed. Once the funds have arrived, you will be able to use them to pay for your order right through our online checkout.
Yes! Scribendi uses industry standard (256-bit SSL) or higher encryption for communications between your computer and our website. This is the same strength as cash machines (ATMs) and the best retail stores.
The price-match guarantee is applicable only to the Value Proofreading service. For a price match to be valid, the following criteria must be met:
- You must provide a screenshot of the lower-priced service and the name of the proofreading company.
- Scribendi must be able to replicate the value of the lower-priced service using the same document that you submitted.
- The lower-priced service must be comparable to Scribendi's service in terms of what it provides.
- The lower-priced service must be provided by a company and not an independent proofreader or one that offers proofreading via a marketplace (e.g., Fiverr and Upwork).
If you live in Canada, your orders with Scribendi are subject to the Goods and Services Tax (GST) at 5% or the Harmonized Sales Tax (HST) at the rate applicable in your province. If you live in the Province of Quebec, your orders are subject to the GST at 5% and the Quebec Sales Tax (QST) at 9.9975%, and this amount will appear as a separate item in your quote and final invoice.
If you live in Australia, your orders with Scribendi are subject to the Goods and Services Tax (GST) at 10%. This amount will appear as a separate item in your quote and final invoice.
If you live outside of Canada and Australia, Scribendi does not automatically charge sales tax. However, please note that you may be required to self-assess the tax. We recommend that you consult your local accountant for more information.
Our primary processing system for credit cards is provided by Stripe. We also offer PayPal as a payment option, and Alipay for customers in China.
Scribendi uses industry standard (256-bit SSL) or higher encryption for communications between your computer and our site. This is the same strength as cash machines and the best retail stores. When you pay by credit card, your card details are not stored on our servers; the fields where you enter your card credit details are securely served directly to your computer by our payment processor, and your card details are communicated directly to our processor and your issuing bank, over encrypted connections. Scribendi's aim is to ensure with absolute certainty that your work is safe at all times.
Our preferred method of payment is via credit card: we accept Visa, MasterCard, American Express, Discover, Diners, UnionPay and JCB cards. Scribendi has a secure credit card processing system provided by Stripe. We also accept Maestro cards through PayPal, as well as PayPal payments. For customers in China, we accept Alipay. Registered retail customers and corporate/government/organizational clients can arrange payments via ACH or wire transfer.
The Norton Secured logo confirms that an independent online security provider has verified our credentials, including that we are authorized to accept credit card payments, and provided us with an SSL certificate that is used to encrypt communication between your computer and our site. Click on the Norton Secured logo for more details.
There is no minimum order size, but we do have a minimum charge of 10 XDR (which is approximately 13.91 USD) to cover administrative costs. If you have several small documents, you might consider putting them all in one order to get the best value for your dollar.
Yes! Scribendi is a global company in every sense of the word. All you need is a valid credit card, PayPal, or Alipay account and you can use our services. If you are unable to pay with one of these direct and easy methods, we also accept wire transfers, but please note that these may cause delays in your order being processed. For more details on wire transfers, please contact customer service.
We have an easy-to-calculate pricing system with no surprises, and it is based on two simple things: word count and turnaround time. Unlike other editorial and language-service companies, we don't offer vague quotes based on a hefty hourly rate or have confusing per-1,000-word rates—we provide instant quotes for all of our standard services. Every service page on this site has a handy quote widget, where you can type in your word count to get an exact price. For details on how to determine your word count, see our How Do I...? FAQ.
We have an easy pricing system with no surprises, and it is based on two simple things: word count and turnaround time. To determine your word count in MS Word, go to the Review tab or Tools menu and select Word Count. If you want your footnotes/endnotes to be edited, make sure to check the option to include footnotes and endnotes in the word count. You can also use the Scribendi Word Count Tool to get a word count, and this is particularly helpful if you do not have a Word document (a .doc or .docx file). You can simply copy and paste your text into the Word Count Tool, and it will provide the word count for your document.
Unlike other companies, we don’t offer vague quotes based on hefty hourly rates or confusing calculations. To find the price for your document, simply select the most appropriate service on our home page, type in your word count, and then use the instant quote widget to generate a free quote.
Our quote widget automatically calculates and applies a discount for the following: A) when you choose a service with a longer turnaround time, B) when you want us to work on a large document, and C) when you order during off-peak periods.
Some examples:
- You will save money if you order a 48-hour turnaround time rather than a 24-hour turnaround time or if you choose a 1-week turnaround time rather than a 72-hour turnaround time.
- You will save money if you have a very large document, such as a book manuscript.
- You will save money if you choose to have documents edited during the week rather than on the weekend.
If you are from a business or corporation and looking for a customized service, please see our Business or Corporate service page for details.
You submit your payment information at the same time you place your order. As soon as your payment has been approved, we begin our work. To ensure that there are no delays in processing your order and getting a revised document back to you, please make every effort to provide an accurate word count. We do try to double check this.
We offer our customers instant quotes in a wide range of currencies. To ensure that our prices remain stable in real value and give all of our customers worldwide equal shelter from exchange rate volatility, we base our retail price calculations on the SDR, a standard and widely used basket of major currencies that accounts for more than 80% of all currency trading.
Our corporate account customers can benefit from negotiated prices in the currency of their choice.
Scribendi is a member of the Better Business Bureau (BBB) and complies with the BBB's Code of Business Practices and other requirements. Click on the BBB logo for more details.
You don't need to register to use Scribendi’s editing and proofreading services, but if you do register, you can save time and money! If you register, you will benefit from a number of features:
- Whenever you place an order, you will save time because your name and address are remembered.
- You can log in to view all of your current and previous orders.
- You will qualify for special offers, discounts, and customer rewards.
- You can apply to have your orders billed to a business account.
Your personal information will be kept confidential (see our privacy policy for details), and your credit card details will not be stored in your customer profile.
Scribendi is pleased to provide quotes in a wide range of currencies; where possible, we will bill you in the currency you have selected. Otherwise, your quote will be converted to US Dollars during checkout, and your card issuer will convert the amount to your local currency on your bill. Your card issuer sets its own exchange rate, which will be slightly different from ours.
Your payment will be listed on your bill as SCRIBENDI.COM followed by the amount quoted on our site. If necessary, your card issuing bank will convert this amount into your local currency at the current exchange rate.
We also accept PayPal payments. For customers in China, Alipay can be used. Registered retail customers and corporate/government/organizational clients can arrange payments via ACH or wire transfer. To register, please see our Create an Account page.
If you have registered and saved a quote, the quote will remain valid for up to seven days.
