How Do I...? Technical Issues
What types of files can you accept?
Currently, we can take most PC-compatible word processing program files, such as MS Word, WordPerfect, WordPad, Notepad, MS Works, Adobe Acrobat, MS Excel, MS PowerPoint, Open Office, and web pages. We can also take most Apple/Macintosh and Linux/Unix files as long as they're saved or uploaded in PC-compatible formats. Just let us know how we should save the revised file to make it convenient for you to open when you get it back. If you are using LaTeX or some other program not listed here, try to save your file as a text (.txt), a Rich Text file (.rtf), or an Adobe Acrobat file (.pdf). If you're still not sure about your file format, contact us.
File extensions (the last part of your file name) we can accept include:
Help! I sent you an MS Word (.doc) file, got my revised document back, and now I can't get rid of the red text, comment balloons/yellow highlighted comments, or the line in the margins!
For .doc files, we use the Track Changes and the Comments feature. Click one of the links below to jump to instructions for your version of MS Word/Office:
If you're using Word/Office 2007, you can access the Track Changes and Comments tools by clicking on the Review tab.
You can use the tools on the Review tab to Accept or Reject changes one by one, or Accept or Reject all at once.
You can also right-click on individual changes in the document to access Accept/Reject functions.
You can delete comments via the Review tab as well.
Right-clicking on a comment balloon also brings up a Delete Comments function in the fly-out menu.
If you're using Word/Office XP (scroll down to find instructions for older versions of Word), there are three ways to accept or reject the changes (scroll down to find instructions on comments) we've made:
1. Right-click on the red/changed text, and a fly-out menu will appear. Select Accept or Reject from that menu. Accepting it will integrate that revision into your document. Rejecting it will make our revision disappear. This will allow you to accept/reject individual changes as you see fit.
2. If you want to accept (or reject) all the changes in your document at once, and/or get rid of the lines in the margins, go to the Review tab, find the Accept Changes button, and click the arrow beside that button. A short menu will come down, and you can select Accept All Changes in Document.
3. To see the document in its final form, change the Reviewing drop-down menu to Final (see below).
Word/Office XP Read/Delete Comments
If you're using Word/Office XP (scroll down to find instructions for older versions of Word), there are two ways to delete the comments we've made once you've read them. Comments in XP show up in red balloons off to the right of your text.
1. Right-click on the comment, and a fly-out menu will appear. Select Delete Comment from that menu.
2. To see the document in its final form, change the Reviewing drop-down menu to Final (see below).
If you're using an older version of Word, there are two ways to accept or reject changes (scroll down for instructions on how to get rid of yellow highlighted comments).
1. Right-click on the red/changed text and a fly-out menu will appear. Select Accept or Reject from that menu. Accepting it will integrate that revision into your document. Rejecting it will make our revision disappear. This will allow you to accept/reject individual changes as you see fit.
2. If you want to accept (or reject) all the changes in your document at once, and/or get rid of the lines in the margins, go to the Tools menu, select Track Changes, Accept or Reject Changes, and then select the Accept All or Reject All option.
Older Versions of Word Read/Delete Comments
If you're using an older version of Word, there are two ways to delete comments. Comments in Word are marked with yellow highlight. First, hover over the yellow text to have the comment appear.
Once you've read the comment:
1. Right-click on the comment and a fly-out menu will appear. Select Delete Comment from that menu.
2. You can also go to the Reviewing tool bar and select Delete Comment.
I'm using Microsoft Word 2010 and I can't make any changes to the document you returned to me...or to any document that I download from the internet. Why is that?
I am tired of always clicking "enable editing" when I download a document from Scribendi.com. I'm using MS Word 2010; how can I make Scribendi.com a trusted site?
If you’re using Microsoft Office 2010 and want to avoid having to click "enable editing" every time you download a document from Scribendi.com, make us a trusted site. There are two ways to make Scribendi.com a trusted site:
• Go to File > Options > Trust Center > Trust Center Settings > Protected View > Uncheck Enable Protected View for Files Originating From Internet
• Go to MS Word > File > Word Options > Trust Center > Trust Center Settings > Trusted Locations > Add a location
- This will designate a folder on your drive for trusted documents from the Internet. If you don't want to enable everything, then you can download the items you trust into a specific folder and mark that folder "trusted."
Hey, I can't see any corrections, and I sent you an MS Word file.
It may be that you have the Highlight Changes feature turned off or you are not in the right View to see changes.
Then click the Show Markup menu to make sure all the markup options are checked:
You can also try changing your View. First click the View tab:
Then click the Print Layout View button:
In older/other versions of Word/Office, go to the Tools menu, select Track Changes, select Highlight Changes, and make sure Highlight Changes on Screen is checked. If you still don't see any changes, contact customer service.
I submitted a file type other than MS Word, and I have my document back, but I can't see what you've changed. Why is that?
Unfortunately, very few word processing programs have anything similar to MS Word's Track Changes feature, which allows our editors and proofreaders to highlight changes in red so you can see them more easily. Our staff will have summarized their changes in their notes back to you, however, and you can compare what we've sent back to you with your original document.
How do I place an order with you?
Placing an order with Scribendi.com is easy. Just start at our home page and choose the main service category you think is best for your needs.
From there, you'll be presented with several options. Click on the one you think is right for you. After reading the description of what you get, you can get an instant quote simply by putting in an accurate word count and choosing a deadline.
When you're ready to order, just click on the "Order Now" button. Upload the files for your order, give us your instructions, and then fill in your contact and payment details to confirm your order! Then sit back and relax—we're already hard at work on your manuscript. Your document will be returned within the time frame you specified.
Please note: We do double-check word counts on all documents we receive. To ensure there are no delays in processing your order, try to make every effort to give us an accurate count.
How do I get a word count for my manuscript?
In MS Word, go to the Review tab or Tools menu, and select Word Count. In WordPerfect, right click anywhere in the document and select Properties, and then click the Information tab. If you're doing a word count on an academic paper, be sure to check the option to include footnotes and endnotes in the word count. You may also use our complimentary word count widget:
Please note: We do double-check word counts on all the documents we receive. To ensure that there are no delays in processing your order, try to make every effort to give us an accurate count. If there is a section you do not want us to check, please mention this in the "Special Instructions" field of the order form.
My manuscript is in several files; what should I do?
Our order form allows you to upload as many files as you need for your order.