Our website is open for orders 24 hours a day, seven days a week. Our editing professionals are on duty 24/7. Our administrative staff is available between 7 a.m. and 10 p.m. EST (GMT -5); we generally answer all emails within 24 hours, if not sooner.
Personal documents include letters, emails, online posts, personal ads, short bios, public notices, posters, diaries, thank you notes, and all manner of personal correspondence. Perception is important, and you want to come off the right way to the people you’re writing to. If you need your writing to present you in the best light possible, you can have your personal document edited at Scribendi. You can get a free quote on our Personal services page.
Scribendi takes customer satisfaction very seriously. You can provide feedback directly to us (there will be a link on your order details page), or you can get in touch with us using the Scribendi Contact Us page or by calling us at +1 (519) 351-1626, and we will look into your issue immediately.
We guarantee the fastest turnaround in the industry. More than 99.5% of our orders are delivered before the chosen deadline. However, rare unforeseen issues with a document can cause slight delays. If your order is late, please contact us for a full refund.
There is no minimum order size, but we do have a minimum charge of 10 XDR (which is approximately 13.91 USD) to cover administrative costs. If you have several small documents, you might consider putting them all in one order to get the best value for your dollar.
We specialize in editing a wide variety of document types, providing academic services, student services, ESL services, author services, business or corporate services, and personal services. We have experts on staff in every field and genre, and since we've been in business so long, we've seen just about every different type of document there is. So no matter your subject or field, rest assured that we have someone who can edit it. If you’re not sure what service is the most appropriate for your needs, please feel free to contact us or talk to us via Chat.
Your documents can only be downloaded from our secure servers. Only Scribendi employees and editors have password access to our order system, and they are required to sign a confidentiality agreement. Scribendi uses 256-bit SSL or higher encryption for communications between your computer and our site. Please be assured that we never sell or trade your personal information.
Scribendi stands by its work and guarantees that the work will meet the company’s high standards. Our quality processes are certified by ISO to guarantee that client concerns are investigated immediately. If you are not happy with our work, please tell us; you can use the contact form or fill out the feedback form on your order pickup page. We will investigate your concerns immediately; if there is an issue with the work that has been completed, we will take all appropriate measures to address the concern.
That depends on the service you order! We offer the following turnaround times for editing and proofreading:
- Personal Editing (up to 4,000 words) Within 8 hours
- Personal Editing (up to 6,000 words) Within 12 hours
- Personal Editing (up to 10,000 words) Within 24 hours
- Personal Editing (up to 25,000 words) Within 48 hours
- Personal Editing (up to 40,000 words) Within 72 hours
- Personal Editing (up to 65,000 words) Within 1 week
I’m applying for a new job, but I’m not really qualified for it; can you elaborate on a few things on my resume to make me look better?
Scribendi's editors will do their best to revamp your resume in a way that presents your qualifications as favorably as possible; however, our editors cannot, under any circumstances, provide a fictitious employment record.
I have a really personal piece of writing that needs to be edited and proofread. I’m embarrassed to ask someone I know to look at it; will Scribendi edit it for me?
Of course! We’re here to help. Scribendi's editors will be especially careful when working with your personal documents to ensure that your intended meaning and individual voice shine through. We'll also clean up any spelling errors so that the recipient won't be distracted from your message.
If you still have a question after reading our FAQs, please see our contact page for details on how to get in touch or use our quick and easy Chat function.