I've used a certain style, or a regional dialect, or something else that's special in my book. You won't use a blind spell check or grammar check and ruin all of that will you?

No, we're used to seeing all sorts of styles, dialects, special kinds of formatting, and other types of creativity. If we're not sure, we'll send an email and ask. If there's something you don't want us to touch, just mention this when you fill in the "Special Instructions" section of our order form.

I submitted an MS Word file, and I have my document back, but I can't see what you've changed. Why is that?

It may be that you have the "Show Markup" feature turned off. In MS Word 2016, click on the "Review" tab. In the section named "Tracking," there are three drop-down menus—they're to the right of the button named "Tracked Changes." Click on the top one. Choose "All Markup." Then, click the "Show Markup" menu to make sure all the markup options are checked, including "Insertions and Deletions."

In Word 2007/Office XP, click on the tab named "Review." In the section named "Tracking," there are three drop-down menus—they're to the right of the button named "Balloons." Click on the top one. Choose "Final Showing Markup."

In older/other versions of Word/Office, go to the Tools menu, select Track Changes, select Highlight Changes, and make sure Highlight Changes on Screen is checked. See our How Do I...? FAQ for screenshots. If you still don't see any changes, contact customer service.

What other books have you edited? Can I talk to other authors who have used your service?

Unfortunately, no. Because of the strict confidentiality policies we describe above, we don't release the names of authors who have utilized our services or the titles of volumes we have edited.

We do have a Case Study Program, where some authors have given permission to be featured on our website. Please visit our Case Study Program for more information.

Can I see a sample of your work?

Absolutely. We offer a free, 1,000-word sample edit to anyone. We know your manuscript is important to you and that it's good to be able to "try before you buy" if you're thinking of sending us your work.

Listen, I'm sure this manuscript I've got will be a best seller. If Scribendi.com will edit it now, I'll give you a percentage of the royalties. Whaddya say?

While we have no doubt as to the potential of your manuscript to be a best seller or a major motion picture, it may be a while before you can attract the attention of an agent and a publisher. Unfortunately, our staff has bills to pay in the meantime, just like you. So we're afraid we'll have to say no to this and similar proposals, and settle for the fees as described on our authors services page.

I've just had my work proofread or edited by Scribendi.com. May I know the name of my editor and/or put Scribendi.com down in my acknowledgments?

We're thrilled and touched that you'd like to do such a thing, but we'll have to politely decline. It's your manuscript, and we want you to feel confident that the copyright to it is indeed all yours. We don't take any credit for our work apart from the fees for services rendered.

I'm concerned about copyright. You guys won't steal my story or my ideas, will you?

Absolutely not. Scribendi.com and its employees make no claim on your copyright, and we don't require credit or acknowledgment on material you've written, or anything else beyond the fees for the services we render.

I submitted an MS Word file, and now I have all your revisions and suggestions highlighted in red. How do I integrate these changes quickly?

See our How Do I...? FAQ.

What are your credentials? Is your company qualified to handle my manuscript/document?

Before we'll even consider hiring them, all our editors and proofreaders must, at a minimum:

  • Have a university degree or college diploma
  • Have at least three years of professional experience as an editor or proofreader
  • Be native English speakers
  • Provide samples of their editing and proofreading work
  • Pass a language certification test

A typical Scribendi.com Word Warrior has two or more degrees, 15 years of professional experience, and is published in his or her chosen specialization, be it romantic fiction or molecular biology. See what our customers have to say about our qualifications—view a long list of recent comments and customer feedback on our Client Testimonials page.

What about confidentiality? The materials I have are private or personal.

Only Scribendi.com employees have access to our site and order system, and all staff members are required to sign a confidentiality agreement before they can work for us. All client files are deleted from the site after four weeks, unless a client requests that we keep a copy for future reference. We do not sell, trade, or rent your personal information. We also have a secure site. Scribendi.com uses industry-standard (256-bit SSL) or higher encryption for communications between your computer and our site when you upload documents and pay for your order.

I submitted a file type other than MS Word, and I have my document back, but I can't see what you've changed. Why is that?

Unfortunately, very few word processing programs have anything similar to MS Word's Track Changes feature, which allows our editors and proofreaders to highlight changes in red so you can see them more easily. Our staff will have summarized their changes in their notes back to you, however, and you can compare what we've sent back to you with your original document.

I live in another country. Can I still use your service?

Definitely. Scribendi.com is a global company in every sense of the word. As long as you have a valid credit card or PayPal account or can arrange to send a check or money order, you can use our services.

What if I'm not satisfied with the work done?

Scribendi.com takes customer satisfaction very seriously. Please file a feedback report with us (there will be a link on your order details page), or get in touch with us using the Scribendi.com Contact Us page or +1 (519) 351-1626 and we will look into your issue immediately.

Can I talk to my editor? There are things I want to explain to him/her, or I want to see if he/she is on my wavelength, or knows and likes the genre, etc.

If you have questions after we've done some work for you, a customer service representative will be happy to relay your comments and queries to your editor and then send the answers back to you.

However, we don't have editors and clients talk to each other before or during the editing process, and here's why: Your readers won't have the benefit of a personal chat with you while they're reading your work. Your document or manuscript must be able to stand on its own merit, and your editor has to be able to review your work objectively. Also, when you choose your service from our many options, your manuscript is automatically routed directly to editors who are familiar with, and like, your kind of work.

Do you have editors who know/understand UK English/International English/US English?

Yes, we know all about metres and meters, humour and humor, and spanners and wrenches. Just specify what type of English we should be using when you place your order.

I've got a really big manuscript and can't afford to have the whole thing done at once. Can I send it in sections? Can I have the same editor work on it all the way through?

Yes and yes! You can send in your work in as many sections as you like—just make note of the editor code you get back on your first section and remember to use that on your next order. That will route the manuscript directly to your editor's desk.

May I quote what my editor said about my manuscript to promote my work? May I use Scribendi.com's name to promote my work?

Unfortunately, we have to say no. Any feedback you receive from your editor is strictly for the purposes of improving your manuscript; it is not intended for redistribution under any circumstances. We are also not in the business of endorsing or promoting specific manuscripts.

How do I get a word count for my manuscript?

In MS Word, go to the Review tab or Tools menu, and select Word Count. In WordPerfect, right click anywhere in the document and select Properties, and then click the Information tab. If you're doing a word count on an academic paper, be sure to check the option to include footnotes and endnotes in the word count. You may also use our complimentary word count widget:

Please note: We do double-check word counts on all the documents we receive. To ensure that there are no delays in processing your order, try to make every effort to give us an accurate count. If there is a section you do not want us to check, please mention this in the "Special Instructions" field of the order form.

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