Our history

A photograph of the Scribendi.com head offices in Chatham, Ontario.

Scribendi was founded in 1997, and is one of the world’s oldest and biggest online editing and proofreading companies. Our primary goal is to provide clients with fast, reliable, and affordable language services.

Since our inception, we have focused on innovation, customer service, and high-quality editing and proofreading. We have edited more than 752 million words and processed more than 300,000 orders.

In addition to editing and proofreading, the Scribendi team also owns and operates Inklyo.com, a provider of online writing courses and ebooks.

Our editors

High-quality and personalized editing services can result in an author being published, a business professional landing that big client, or a student receiving a university degree or college diploma. And that’s why, here at Scribendi, we only employ the most experienced and highly educated editors.

Scribendi.com Staff Photo.
Our staff stand
in the entrance of our headquarters.

With more than 250 editors, we have experts in a vast array of subjects and fields, including business communication, academic editing, medical and scientific editing, ESL editing, publishing and manuscript editing, and resume editing.

Our editors are unrivaled in experience and education, and we take our reputation for employing only the best very seriously. Our extensive screening process ensures that we recruit top-notch editors, and our high level of employee engagement means that we retain them.

Our editors are:

  • Highly educated, many with master’s degrees and PhDs
  • Published academics in a variety of technical and non-technical fields
  • Published authors, whether in fiction or non-fiction
  • Experienced editing and proofreading professionals
  • Fluent in all academic style guides and comfortable with specific corporate style guides
  • Strictly native English speakers
  • Committed to rigorous quality assurance standards, which are ISO certified
  • Continuously undergoing training and being coached for their own professional development
  • Trained using a rigorous in-house training program, which takes more than 100 hours to complete, to ensure consistent, high-quality editing

Since 1997, our hand-picked, elite editorial team has been processing hundreds of thousands of orders from around the world.

Our Mission

Editing and proofreading are so much more than language correction. We believe that quality revision services directly contribute not just to the success of a project but also to the success of an individual. At Scribendi, we help writers reach their highest potential.

When Scribendi reviews an admissions essay, we help someone get into the school of his or her dreams. To say that this has a profound impact on that person's career path or personal life—whom he or she ends up meeting, befriending, or marrying—is no exaggeration.

When we edit a journal article, our work can help get an author published. In this way, Scribendi is helping add to the incredible wealth of human knowledge. More than that, we are leveling the academic playing field. By helping someone in a developing country express himself or herself clearly in English, Scribendi ensures that the work will be judged on merit, not linguistic issues.

When we clarify business communications, we can help settle disputes, prevent misunderstandings, "seal a deal," or explore new, potentially lucrative markets. Our work has a pronounced and direct effect on the bottom line, and by extension, the economy.

And when we help an author with his or her first book, or first play, we act as midwives, helping to bring a wonderful invention of the mind—a creation—to life.

Yes, what we do at Scribendi is so much more than polishing and revising.

It is helping the world communicate more clearly, one comma at a time.

Our management team

In addition to our highly educated and experienced editors, we have a team of over 20 in-house customer relationship specialists, sales representatives, IT professionals, and key management personnel who ensure that our customers are satisfied and daily operations run smoothly.

Chandra K. Clarke, President, BA, MSc

Scribendi.com President Chandra Clarke.

Chandra holds a BA in English and an MSc in Space Exploration Studies. Her lifelong devotion to the written word started when she joined The Chatham Daily News as a regional stringer. She then worked as a reporter/photographer for a large chain of weeklies before becoming the managing editor of an independent paper, a post she held for two years before striking out on her own. She pens a weekly humor column, and has written dozens of short stories, and newspaper and magazine articles. She is an enthusiastic supporter of space exploration and scientific research, and is the author of Be the Change: Saving the World with Citizen Science.

Terence W. Johnson, Vice-President, MA (Oxon)

Scribendi.com Vice-President Terence Johnson.

Terry has a degree in Politics, Philosophy, and Economics from the University of Oxford and has also studied theology and engineering. Prior to joining Scribendi.com, Terence worked for an association of leading European universities, developing Internet-based academic exchange programs, organizing international conferences, and editing the association's journal. He has served on the board of the United Nations Association of the United Kingdom and held elected positions in a number of other UK community and volunteer organizations. He also has a passing interest in driving steam trains.

Sara Pegg, Director of Operations, BA, CHRP

Scribendi.com Director of Operations Sara Pegg.

Sara has more than 10 years of experience in the ESL and editing and proofreading industries. She has a BA in Psychology, and through her studies and subsequent professional development, Sara has honed her technical expertise. She has applied this knowledge and her experience in the ESL industry to the continual improvement of our processes, ensuring that our commitment to quality produces an outstanding customer experience. In her role at Scribendi.com, Sara oversees daily operations, HR, occupational health and safety, quality management, and organizational strategy. Outside the office, she enjoys hiking, travelling, and reading literary fiction.

Bryan Russell, Editorial Quality Manager, BA, BEd, MA

Scribendi.com Editorial Quality Manager Bryan Russell.

Bryan has a BEd (primary and junior grades; senior English) and a BA and MA in English and Creative Writing. A former grade school teacher (child herder) and bookstore owner (book herder), Bryan is a published writer and an experienced editor with fifteen years in the field (well, they mostly occurred at a desk—fields were few and far between). As the Editorial Quality Manager for Scribendi, Bryan works as a lead editor and ensures that the company as a whole provides consistent, high-quality work, maintaining stringent assessment practices to ensure that the highest standards are met. In his (very limited) spare time, he cartoons, writes fiction, and tries to corral his five children.

Contact Us

You can get in touch with us by email and online using our contact form. Would you like us to call you? In the form, leave your phone number and ask us to call you. One of our customer relationship specialists will call you within 12 hours. Note that our customer relationship specialists will call you between 7:00 a.m. and 10:00 p.m. EST (GMT -5). If this does not correspond to your availability, please fill out the online form on our contact page and we will email you within 12 hours.

Scribendi Inc.

405 Riverview Drive, Suite 304 
Chatham ON N7M 0N3 

Telephone: +1 (519) 351 1626
Fax: +1 (519) 354 0192

Proud to be Part of Chatham-Kent

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