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Featured Press

Scribendi.com Benefits from the Power of Dell

Leading IT solutions provider, Dell, Inc., has featured our company in a case study discussing the benefits of implementing a sophisticated IT infrastructure. Read more


Scribendi.com Bolsters Online Security with VeriSign Certification

We have increased customer trust by deploying VeriSign's Secure Site Pro with Extended Validation (EV) SSL Certificates. Read more


Scribendi.com "Gets It Write" with Intel

Intel, the world leader in silicon innovation, has featured Scribendi.com in a case study, profiling our company’s unique reliance on server technology and online software. Read more

New Survey Proves High Satisfaction Rates for Scribendi.com Customers

The results are in: Scribendi.com customers are happy and ready to refer

Scribendi.com customers are satisfied with its services and would recommend the editing and proofreading company to friends and colleagues, according to a recent survey. The survey was launched by the Customer Service team at Scribendi.com and gives further insight into the overall level of customer experience the company provides. One hundred percent of the respondents praised Scribendi.com’s services and would recommend the company in the future.

Customer Service Specialist Heather Laroche, and Dillon Amlin, working hard at the Scribendi.com customer service desk.
Customer Service Specialist Heather Laroche, and Dillon Amlin, working hard at the Scribendi.com customer service desk.

“We are really pleased to hear this from our customers,” said President Chandra Clarke. “Lots of companies suggest that customers are number one to them, but very few actually seem to ask the customers about whether they feel like they are number one. We want to make sure we’re not just paying lip service to a concept.”

The growing company has seen exceptional business results due to the quality service it provides, proving that good service means good business. Last month, Scribendi.com selected a large group of clients who had never provided feedback and reached out to find out how they felt about the company. Participants in the survey included customers using ESL, author, student, and personal services. Respondents were given a scale in which they could choose the likeliness of recommending the editing company. All responded that they would recommend Scribendi.com.

“Customer feedback is crucial to how we manage our customer service strategy and how we are able to continue delighting our customers,” explained Heather Laroche, a Scribendi.com customer relationship specialist. “We are grateful for all feedback because it helps us learn exactly what it is that our clients expect and need from us so that we can exceed their expectations each time they visit our web site.”

The survey also highlighted the key features that Scribendi.com customers enjoy. Respondents were asked the main service features that made them want to refer the company to others. Among the responses, many commented on the quality of work, the speed of delivery, and the commentary and advice provided by Scribendi.com editors.

One participant said, “I have used Scribendi.com services four times now. I have never had a problem; service is always delivered on time, the final product is continually top-notch, and prices are affordable.”

Scribendi.com is delighted with these results. Client satisfaction is at the core of the editing company’s business practices. This dedication to client satisfaction is further exemplified by impressive retention statistics; over the past three months, approximately 75 percent of all transactions have been made by returning customers. This retention number clearly illustrates the level of service Scribendi.com provides to its customers. Satisfied customers turn into repeat customers.   

The survey results have allowed Scribendi.com employees to gain further insight into what makes their services unique. The company boasts open communication with customers and encourages feedback of any form. The Scribendi.com team looks forward to further customer feedback initiatives in the future. 


Scribendi.com President Named One of Canada’s Top Female Entrepreneurs by PROFIT Magazine

Chandra Clarke, president and founder of editing and proofreading company Scribendi.com, has ranked 83rd on the PROFIT W100 list, the 15th annual ranking of Canada’s Top Female Entrepreneurs. This is the fourth consecutive year Clarke has been honored for her entrepreneurial achievement. Continued...


Scribendi.com Helps Bring Apple Technology to Chatham–Kent

Editing and proofreading company, Scribendi.com will be providing a donation to the Chatham–Kent Public Library as it attempts to raise funds for the purchase of new technology. The Chatham–Kent Public Library will be hosting a fundraising event on September 27, 2013, at 7:00 p.m. Continued...


Scribendi.com Offers New Online Proofreading Course

ProofreadingCamp.com is an online proofreading course that teaches you how to proofread any document with confidence. Continued...


Scribendi.com Goes Mobile with Dropbox

By partnering with Dropbox, Scribendi.com now has the web site functionality to accept and process orders from mobile users. Continued...


New Online Editing Course Trains Editors Worldwide

EditingCamp.com is a comprehensive online editing course, complete with multimedia content, interactive quizzes, and tests. Continued...


Scribendi.com Takes the Hassle and Frustration out of Formatting your E-book

Scribendi.com launched new e-book publishing services, which include e-book editing, e-book proofreading, and e-book formatting. Continued...


Scribendi.com Secures a Spot on the PROFIT 500 List

Scribendi.com has earned a spot on the PROFIT 500 list. Canada’s Fastest-Growing Companies Program has created this list to reward entrepreneurs for their achievements and contributions to the Canadian market. Continued...


Win Free Access to GrammarCamp.com

Editing and proofreading expert, Scribendi.com, is holding a giveaway in which one lucky winner will receive free lifetime access to GrammarCamp.com. Continued...


Scribendi.com Staff Get Dirty on Earth Day

Scribendi.com teamed up with the Lower Thames Valley Conservation Authority (LTCVA) to fund and create a garden in the Thames Grove Conservation Area. Continued...


Scribendi.com Supports Chatham-Kent Literary Event

Scribendi.com is excited to sponsor the Mary Webb Cultural & Community Centre's second major poetry-reading-with-music event, which will take place on Saturday, April 13, from 7:00 p.m. to 9:00 p.m. Continued...


New E-Book Series Helps Writers Communicate Effectively

Scribendi.com launched its first two e-books in a series aimed at helping all types of writers communicate effectively, accomplish their writing goals, and quickly get positive results. Continued...


Scribendi.com Indulges its Sweet Tooth and Donates to Chocolate Lovers’ Brunch

Editing and proofreading company, Scribendi.com, is excited to support local community support services. The Victorian Order of Nurses (VON) is hosting their Chocolate Lovers' Brunch on March 3, 2013 at Club Lentinas in Chatham, Ontario. Continued...


New Vice-President of Operations Focused on Continued Growth and Online Development

Former HR Manager and recent MBA graduate Samantha Russell took on the newly created position of VP of Operations at the leading online editing and proofreading company in the world, Scribendi.com. Continued...


Scribendi.com Launches New Affiliate Program

Scribendi.com, the leading online editing and proofreading company, has launched a new affiliate program that rewards the company’s followers, supporters, and clients with money when they refer friends to the company. Continued...


New Online Grammar Course, GrammarCamp.com, Launched

Scribendi.com launches new online grammar course, GrammarCamp. Learn English grammar with this online course today. Continued...



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