Your Privacy

Because your privacy is important to us, Scribendi.com operates by these principles:

The Scribendi.com web site ("Site") is maintained by Scribendi Inc., 405 Riverview Drive, Suite 201, Chatham, Ontario, N7M 5J5. Scribendi Inc. is a company federally incorporated in Canada.
Our use of any personal information you provide to Scribendi is regulated and protected by the laws of the Province of Ontario, Canada, including Canada's Personal Information Protection and Electronic Documents Act.
This Privacy Policy forms part of our Terms & Conditions.
To the extent that Scribendi collects any information from its visitors and users, whether that information is personally identifying or not, either from actively provided information, from "cookies," or from its web hosting service, Scribendi uses such information only for its own purposes relating to providing our services. Such information is not knowingly provided to any third parties except as explicitly disclosed herein.

Visiting Scribendi

When you visit our site, our server collects information ("server logs") regarding the pages you request, your IP address, and whether the server was able to successfully send you the page requested. These server logs are used for diagnostic and maintenance purposes, and to produce aggregated statistics which we may use to monitor and improve our services.
Your web browser may accept a "session cookie" which allows the web server to associate your requests with each other and distinguish them from the requests of other visitors. The "session cookie" is a random string of letters and numbers and contains no personally identifying information.
Your web browser sends information "request headers" to any site you visit to let the site know what language(s) you prefer to see the site displayed in. You can control this information using the options or preferences settings in your browser software. This information is used only to serve the current request, and for system diagnostics.
When you use our site search page, the search terms you requested and the top results displayed may be remembered in order to monitor and improve the accuracy of the search results the search page provides. This information is not used by us for other purposes.

When you Contact Scribendi

Your personal information, including the contact details you provide, is used for the purpose of responding to any email, web site, postal, fax or telephone query you make.
If your inquiry is about an order you have already placed, your inquiry will be correlated with information regarding that order.
Information regarding your query and our response may be retained to assist in fulfilling future orders, for example when you ask us for a quote or to create a customized service for you, or answering further queries from you.
Information regarding your query and our response may be used to monitor or improve our customer service procedures.

Placing an Order with Scribendi

We provide SSL/TLS encryption to ensure the secure transmission of all your information when you place an order, including your payment details. The strength of encryption used will usually be 128-bit or higher. We recommend using the latest available version of your web browser software to ensure that strong encryption is supported by your browser. You accept responsibility for ensuring the activation of the security features of your browser or computer which enable it to communicate your information securely to our site.
When you place an order for services, we ask for:
- Your name, email address and telephone number;
- Your billing address;
- The document(s) you require service on, and any special instructions relating to the service you order;
- Payment details (if you pay by credit card or electronic check).
This information is used to fulfill your order, to allow you to track your order, and to contact you if this is necessary to clarify your instruction, process or collect payment or otherwise complete your order.
When you pay by credit card, we disclose information as required to verify your identify and process your payment, according to the terms and conditions by which each credit card or payment system operates, only to your bank or card issuer and our bank or payment processors.
When you pay by Paypal, or another electronic payment service "e-payment service," we provide information as required by the system, including your order number and the amount and currency of payment required, to the e-payment service you select.
Banks and e-payment services may monitor financial activity for legal reasons or to ensure compliance with their terms of service to you and to us. Therefore we may occasionally provide additional details regarding your order or transaction for these purposes upon request.
We may use information collected and provided to us by the sites where we advertise to track the success of our advertising campaigns, and thereby keep our costs and prices low. This information is aggregated and therefore does not contain any personally identifying information.
Information on orders received is retained after the order is completed for legal purposes, including tax, audit, and corporate records, and may also be used for customer service and order fulfillment purposes where several orders are in some way similar or related, for example being chapters of the same manuscript or thesis, a sequel, etc.

Providing Feedback

Your feedback is valuable. We like to know when we've done well, and when we can do better. Feedback you provide for completed orders will be correlated with information regarding the order the feedback relates to, and we may contact you to respond to the feedback you provide.
You may choose to permit us to publish feedback you provide in the testimonials section of our site and elsewhere. If you permit us to do this, we will publish the first name or nickname you provide and your general location (not your address), and will edit your comments to remove any other personally identifying information.

Registering a Profile with Scribendi

Registration is optional. You are not required to register to place orders with Scribendi. When you register a profile, your name, address, email address and phone number are stored for your use on future visits to our site. You may also store language and currency preferences in your profile. You must log in to access your profile.
You may also establish a business account with us, and link several personal profiles together under this account. To do this, we will ask for business information and payment details for the business account and associate that information with the personal information you have provided.
If you register a profile, you will have access to tracking information on all orders you place. If your profile is linked to a business account, you consent to information on all orders you place being provided to the person(s) responsible for the business account.
You may use your profile to choose to receive newsletters and special offers from Scribendi by email. This option is not on by default, and is not a requirement of registering a profile. You may also choose to turn this option on or off at any time by logging in to your profile.

Statistical Analysis

We may from time to time engage the services of third parties to store and process server logs and statistical data on our behalf. When we do so, those third parties act as limited agents of Scribendi Inc., and are bound by this privacy policy.

Legal Disclosure

We do not share personal information with any third parties except as disclosed in this policy. We may be required to disclose any personal information we hold as a result of a legitimate request or warrant, or for other reasons required or allowed by applicable laws. If we believe that a crime, tort or other illegal act, including payment fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts, or other competent authorities.

Agents, Successors and Assigns

Scribendi may from time to time employ the services of contractors or agents. If said contractors or agents require access to personal information held by Scribendi to perform their duties, they will be bound by a non-disclosure agreement and required to adhere to this privacy policy.
Should Scribendi be purchased by, sell as substantial part of its business operations to, or merge with, another company, personal information we hold may form part of the business records which are transferred to the new owner (including on a due diligence review). This privacy policy, or an equivalent policy, will become binding upon the new owner.

Recourse and Dispute Resolution

Any personal information you provide to Scribendi is regulated by Canada's Personal Information Protection and Electronic Documents Act. You have the right to know what personal information Scribendi holds about you, and to request correction of any errors or omissions therein. We reserve the right, as required by law, to require additional evidence of your identity in order to ensure that personal information we hold is disclosed only to you. Please direct all such inquiries, by post and enclosing a copy of a document which confirms your identity (i.e. your driving license), to: The Data Protection and Privacy Officer, Scribendi Inc., 405 Riverview Drive, Suite 201, Chatham ON N7M 5J5, Canada.

Thank you for reading our Privacy Policy. If you have any questions or concerns, please ask us.