Pricing, Payments, and Currencies
Which currency are your prices based on?
We offer our customers instant quotes in a wide range of currencies. To ensure that our prices remain stable in real value and give all our customers worldwide equal shelter from exchange rate volatility, we base our retail price calculations on the SDR, a standard and widely used basket of major currencies that account for more than 80% of all currency trading.
Our corporate account customers can benefit from negotiated prices in the currency of their choice.
When do I pay for the service?
You submit your payment information at the same time you place your order. As soon as your payment has been approved, we begin our work. To ensure that there are no delays in processing your order and getting a revised document back to you, please make every effort to provide an accurate word count. We do double-check this.
How do I know my details are secure?
Scribendi.com uses industry-standard (256-bit SSL) or higher encryption for communications between your computer and our site. This is the same strength as most cash machines and many retail stores. Our site communicates with your issuing bank, via our payment processor, over equally strong encrypted connections. We store some of your card details briefly on our servers while your order is being processed using higher-strength government/military grade encryption. Other details, including your "Card Verification Value" or "Card Security Code" are not recorded by us at all.
Do you charge sales tax?
If you live in Canada, your orders with Scribendi.com are subject to the Goods and Services Tax (GST) at 5% or the Harmonized Sales Tax (HST) at the rate applicable in your province; this amount will show up as a separate item in your quote and final invoice. At this time, no other sales taxes are collected.
Is your website secure?
Scribendi.com uses industry standard (256-bit SSL) or higher encryption for communications between your computer and our website. This is the same strength as most cash machines (ATMs) and many retail stores.
What is the BBB Accredited Business logo for?
Scribendi Inc. is a member of the Better Business Bureau, and complies with the Better Business Bureau's Code of Business Practices and other requirements. Click on the BBB logo for more details.
Do I need to register to pay? What are the benefits of registering with Scribendi.com?
You don't need to register to use Scribendi.com editing and proofreading services, but if you do, you can save time and money! If you register, you will benefit from a number of features:
- Whenever you place an order, you save time because your name and address are remembered.
- Log in to view all your current and previous orders.
- Qualify for special offers, discounts, and customer rewards.
- Have your orders billed to a business account.
What are your prices based on?
We have a no-surprises, easy-to-calculate pricing system based on two things: word count and turnaround time. Unlike other editorial and language services companies, we don't offer vague quotes based on a hefty hourly rate, we don't have confusing per-1,000-word rates, and we provide instant quotes for all our standard services. Every service page you look at on this site has a handy "quote widget," where you can plug in your word count and get an exact price. For details on how to determine your word count, see our How Do I...? FAQ.
How much does it cost?
Our prices are based on word count and turnaround time, but in general, they range from about one cent (USD) per word to about six cents (USD) per word. To find the rates or pricing for your document, simply go to the service page you need (see the Services menu, above), and use the instant quote widget on the page to generate a free quote.
When do I get a price break?
Our quote widget automatically calculates and applies a discount: A) when you choose a service with a longer turnaround time, and B) when you want us to work on a large document. For example, it's cheaper to order the 48-hour turnaround service than it is the 24-hour service. Or if you have a very large document, we apply discounts for higher word counts.
If you belong to a business, organization, or agency and would like to retain our services for a large project or over the longer term, we would be happy to discuss your needs. See our Corporate and Government services page for details.
Where can I find a discount code?
We sometimes release coupons to popular discount sites on the Web. Check with your favorite coupon site to see if Scribendi.com has any current promotions.
What are your payment options?
Our preferred method of payment is via credit card: we accept Visa, MasterCard, American Express, and JCB cards. Scribendi.com uses a secure system and receives your information through industry standard encryption. We can also accept Discover and Switch/Solo cards through PayPal, as well as PayPal payments. Registered retail customers and corporate/government/organizational clients can arrange payments via ACH, eCheck, paper check, or money order.
I live in another country. Can I still use your service?
Definitely. Scribendi.com is a global company in every sense of the word. As long as you have a valid credit card or PayPal account or can arrange to send a check or money order, you can use our services.
Do you have a minimum order size?
No. We do have a minimum charge of $4.55 USD, however, to cover administrative costs. If you have several small orders to make, you might consider putting them all on one order to avoid the minimum charge.
What currencies do you accept?
Scribendi.com is pleased to provide quotes in a wide range of currencies; where possible, we will bill you in the currency you have selected. Otherwise, your quote will be converted to US Dollars during checkout, and your card issuer will convert the amount to your local currency on your bill. Your card issuer sets its own exchange rate, which will be slightly different from ours. If you are paying by money order or check, please have it drafted in either US or Canadian Dollars.
How will this appear on my bill?
Your payment will be listed on your bill as SCRIBENDI.COM followed by the amount quoted on our site. If necessary, your card issuing bank will convert this amount into your local currency at the current exchange rate.
Who processes my payment?
Our processing system is provided by Chase Paymentech, one of the world's largest processors of credit cards, both online and offline.
What if I don't have a credit card?
We can also accept PayPal payments. Registered retail customers and corporate/government/organizational clients can arrange payments via ACH, eCheck, paper check, or money order. To register, please see our Create an Account page.
What is the VeriSign logo for?
The VeriSign logo confirms that an independent online security provider has verified our credentials, including that we are authorized to accept credit card payments. Click on the VeriSign logo for more details.
For how long is a quote valid?
If you have registered and saved a quote, the quote will remain valid for up to seven days.