How Do I… ? Technical FAQ
Help! I sent you an MS Word (.doc) file, got my revised document back, and now I can't get rid of the red text, comment balloons/yellow highlighted comments or the line in the margins!
For .doc files, we use the "Track Changes" and the "Comments" feature. Click one of the links below to jump to instructions for your version of MS Word/Office
Office 2007 | Office XP | Older Versions of Word/Office
If you're using Word/Office 2007, you can access Track Changes and Comments tools by clicking on the Review Tab.
You can use the tools on the Review Tab to Accept or Reject changes one by one, or Accept or Reject all at once.
You can also right-click on individual changes in the document to access Accept/Reject functions.
You can delete comments via the Review tab as well.
Right-clicking on a comment balloon also brings up a Delete Comments function in the flyout menu.
Word/Office XP Accept/Reject Changes
If you're using Word/Office XP (scroll down to find instructions for older versions of Word), there are three ways to accept or reject the changes (scroll down to find instructions on comments) we've made:
1. Right click on the red/changed text and a flyout menu will appear. Select Accept or Reject from that menu. Accepting it will integrate that revision into your document. Rejecting it will make our revision disappear. This will allow you to accept/reject individual changes as you see fit.

2. If you want to accept (or reject) all the changes in your document at once, and/or get rid of the lines in the margins, go to the Reviewing Toolbar, find the Accept Changes button and click the arrow beside that button. A short menu will come down, and you can select Accept All Changes in Document.
3. To see the document in its final form, change the Reviewing drop down menu to Final (see below).
Word/Office XP Read/Delete Comments
If you're using Word/Office XP (scroll down to find instructions for older versions of Word), there are two ways to delete the comments we've made once you've read them. Comments in XP show up in red balloons off to the right of your text.
1. Right click on the comment and a flyout menu will appear. Select Delete Comment from that menu.

2. To see the document in its final form, change the Reviewing drop down menu to Final (see below).

If you're using an older version of Word, there are two ways to accept or reject changes (scroll down for instructions on how to get rid of yellow highlighted comments).
Older Versions of Word Accept/Reject Changes
1. Right click on the red/changed text and a flyout menu will appear. Select Accept or Reject from that menu. Accepting it will integrate that revision into your document. Rejecting it will make our revision disappear. This will allow you to accept/reject individual changes as you see fit.

2. If you want to accept (or reject) all the changes in your document at once, and/or get rid of the lines in the margins, go to the Tools menu, select Track Changes, Accept or Reject Changes, and then select the Accept All or Reject All option.

Older Versions of Word Read/Delete Comments
If you're using an older version of Word, there are two ways to delete comments. Comments in Word are marked with yellow highlight. First, hover over the yellow text to have the comment appear.

Once you've read the comment:
1. Right click on the comment and a flyout menu will appear. Select Delete Comment from that menu.

2. You can also go to the Reviewing Tool Bar and select Delete Comment.

Hey, I can't see any corrections and I sent you an MS Word file.
It may be that you have the Highlight Changes feature turned off or you are not in the right View to see changes.
In Word/Office 2007, first click the Review tab:
Then click the Show Markup menu to make sure all the markup options are checkmarked:
You can also try changing your View. First click the View tab:

Then click the Print Layout View button:

In Word/Office XP, there's a menu drop-down on the upper left of your screen - change that to the option that says "Final Showing Markup."

In older/other versions of Word/Office, go to the Tools menu, select Track Changes, select Highlight Changes and make sure Highlight Changes on Screen is checked. If you still don't see any changes, contact customer service.

I submitted a file type other than MS Word, and I have my document back, but I can't see what you've changed. Why is that?
Unfortunately, very few word processing programs have anything similar to Word's "Track Changes" feature, which allows our editors and proofreaders to highlight changes in red so you can see them more easily. For the time being, the best way to see what we've changed is to open your original document beside the revised document and flip back and forth between the two. Our staff will have summarized their changes in their notes back to you as well.
How do I figure out my word count?
In Microsoft Word, go to the Review tab or Tools menu, and select Word Count. In WordPerfect, right click anywhere in the document and select Properties, and then click the Information tab. If you're doing a word count on an academic paper, be sure to check the option to include footnotes and endnotes in the word count.
For other types of file formats that don't have word count functions built in (like PDF, PowerPoint or Excel), you can try downloading a free trial version of Total Assistant (totalassistant.com) or Practicount (Practicount.com).
Please note - we do double check word counts on all the documents we receive. To ensure there are no delays in processing your order, try to make every effort to give us an accurate count. If there is a section you do not want us to check, please mention this in the Special Instructions field of the order form.
What types of files can you accept?
Currently we can take most PC compatible word processing program files like: MS Word, WordPerfect, WordPad, Notepad, MS Works, Adobe Acrobat, MS Excel, MS PowerPoint, Open Office, and web pages. We can also take most Apple/Macintosh and Linux/Unix files as long as they're saved or uploaded in PC-compatible formats. Just let us know how we should save the revised file to make it convenient for you to open it when you get it back. If you are using LaTeX or some other program not listed here, try to Save As your file as text (.txt), a Rich Text file, (.rtf) or an Adobe Acrobat file (.pdf). If you're still not sure about your file format, contact us.
File extensions (the last part of your file name) include:
- .doc
- .rtf
- .txt
- .wpd
- .sxw
- .wps
- .xls
- .csv
- .ppt
- .asc
- .html
- .htm
- .asp
- .xml
How do I place an order with you?
Placing an order with Scribendi is easy. Just start at our home page and choose the main service category you think is best for your needs.
From there, you'll be presented with several options. Click on the one you think is right for you. After reading the description of what you get, you can get an instant quote simply by putting in an accurate word count and choosing a deadline.
When you're ready to order, just click on the "Start Ordering" button. You can then upload the files for your order, and give us your instructions, then fill in your contact and payment details to confirm your order! Then sit back and relax - we're already hard at work on your manuscript. Your document will be returned within the timeframe you specified. For a visual representation of our process, see our How We Work page.
Please note - we do double check word counts on all documents we receive. To ensure there are no delays in processing your order, try to make every effort to give us an accurate count.
My manuscript is in several files; what should I do?
Our order form now allows you to upload as many files as you need for your order.

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