How Do I...? Technical Issues

For .doc files, we use the Track Changes and the Comments feature. Click one of the links below to jump to instructions for your version of MS Word/Office:

Office 2007 | Office XP | Older Versions of Word/Office

Office 2007

If you're using Word/Office 2007, you can access the Track Changes and Comments tools by clicking on the Review tab.

You can use the tools on the Review tab to Accept or Reject changes one by one, or Accept or Reject all at once.

You can also right-click on individual changes in the document to access Accept/Reject functions.

You can delete comments via the Review tab as well.

Right-clicking on a comment balloon also brings up a Delete Comments function in the fly-out menu.

Word/Office XP Accept/Reject Changes

If you're using Word/Office XP (scroll down to find instructions for older versions of Word), there are three ways to accept or reject the changes (scroll down to find instructions on comments) we've made:

1. Right-click on the red/changed text, and a fly-out menu will appear. Select Accept or Reject from that menu. Accepting it will integrate that revision into your document. Rejecting it will make our revision disappear. This will allow you to accept/reject individual changes as you see fit.

2. If you want to accept (or reject) all the changes in your document at once, and/or get rid of the lines in the margins, go to the Review tab, find the Accept Changes button, and click the arrow beside that button. A short menu will come down, and you can select Accept All Changes in Document.

3. To see the document in its final form, change the Reviewing drop-down menu to Final (see below).

Word/Office XP Read/Delete Comments

If you're using Word/Office XP (scroll down to find instructions for older versions of Word), there are two ways to delete the comments we've made once you've read them. Comments in XP show up in red balloons off to the right of your text.

1. Right-click on the comment, and a fly-out menu will appear. Select Delete Comment from that menu.

2. To see the document in its final form, change the Reviewing drop-down menu to Final (see below).

If you're using an older version of Word, there are two ways to accept or reject changes (scroll down for instructions on how to get rid of yellow highlighted comments).

Older Versions of Word Accept/Reject Changes

1. Right-click on the red/changed text and a fly-out menu will appear. Select Accept or Reject from that menu. Accepting it will integrate that revision into your document. Rejecting it will make our revision disappear. This will allow you to accept/reject individual changes as you see fit.

2. If you want to accept (or reject) all the changes in your document at once, and/or get rid of the lines in the margins, go to the Tools menu, select Track Changes, Accept or Reject Changes, and then select the Accept All or Reject All option.

Older Versions of Word Read/Delete Comments

If you're using an older version of Word, there are two ways to delete comments. Comments in Word are marked with yellow highlight. First, hover over the yellow text to have the comment appear.

Once you've read the comment:

1. Right-click on the comment and a fly-out menu will appear. Select Delete Comment from that menu.

2. You can also go to the Reviewing tool bar and select Delete Comment.

It may be that you have the Highlight Changes feature turned off or you are not in the right View to see changes.

Office 2007 | Office XP | Older Versions of Word/Office

In Word/Office 2007, first click the Review tab:

Then click the Show Markup menu to make sure all the markup options are checked:

You can also try changing your View. First click the View tab:

Then click the Print Layout View button:

In Word/Office XP, there's a menu drop-down on the upper left of your screen; change that to the option that says Final Showing Markup.

In older/other versions of Word/Office, go to the Tools menu, select Track Changes, select Highlight Changes, and make sure Highlight Changes on Screen is checked. If you still don't see any changes, contact customer service.

Unfortunately, very few word processing programs have anything similar to MS Word's Track Changes feature, which allows our editors and proofreaders to highlight changes in red so you can see them more easily. Our staff will have summarized their changes in their notes back to you, however, and you can compare what we've sent back to you with your original document.

Currently, we can take most PC-compatible word processing program files, such as MS Word, WordPerfect, WordPad, Notepad, MS Works, Adobe Acrobat, MS Excel, MS PowerPoint, Open Office, and web pages. We can also take most Apple/Macintosh and Linux/Unix files as long as they're saved or uploaded in PC-compatible formats. Just let us know how we should save the revised file to make it convenient for you to open when you get it back. If you are using LaTeX or some other program not listed here, try to save your file as a text (.txt), a Rich Text file (.rtf), or an Adobe Acrobat file (.pdf). If you're still not sure about your file format, contact us.

File extensions (the last part of your file name) we can accept include:

• .doc
• .rtf
• .txt
• .wpd
• .wps
• .xls
• .csv
• .ppt
• .html
• .htm
• .pdf

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Please note: We do double-check word counts on all documents we receive. To ensure there are no delays in processing your order, try to make every effort to give us an accurate count.

In MS Word, go to the Review tab or Tools menu, and select Word Count. In WordPerfect, right click anywhere in the document and select Properties, and then click the Information tab. If you're doing a word count on an academic paper, be sure to check the option to include footnotes and endnotes in the word count. You may also use our complimentary word count widget:

Please note: We do double-check word counts on all the documents we receive. To ensure that there are no delays in processing your order, try to make every effort to give us an accurate count. If there is a section you do not want us to check, please mention this in the "Special Instructions" field of the order form.

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