Quality Assurance

Scribendi.com takes commitment to quality to the next level

Scribendi.com Staff Photo.
Some of Scribendi.com’s in-house staff
stand in the entrance of our headquarters.

At Scribendi.com, we take pride in the quality of our products and services. As the first online editing and proofreading company to receive ISO 9001:2008 certification, we have designed and implemented a quality assurance process that is unrivaled in our industry.

Our quality assurance process

Our strict quality assurance process is meticulously followed and regularly updated to ensure that our clients receive consistent quality and second-to-none customer service. Some highlights of our system include the following:

  • A quality manager who oversees Scribendi.com’s quality and ensures that our ISO quality assurance process is always followed
  • A quality assurance team that ensures that our highly educated and experienced editors meet our strict quality standards
  • In-house Editors and a Quality Manager who oversee the coaching and training of our more than 200 editors
  • Regular evaluation and training by our Quality department to ensure a high level of editing
  • Research and data mining to identify best practices and drive the continuous improvement of our processes, services, and editorial team
  • Prompt and clear procedures for addressing all customer concerns, including corrective action.

At Scribendi.com, we know that the best measure of the quality of our work is client feedback, and we encourage all of our clients to provide feedback upon completion of every order.

Our Quality Manager

Scribendi.com Quality Manager Sara Pegg.
Scribendi.com’s Quality
Manager, Sara Pegg.

With 10 years’ experience in the ESL and editing and proofreading industries—the past five at Scribendi.com—Sara has gained valuable insights into the needs and expectations of our diverse global clientele. She has applied this knowledge to the continual improvement of our processes, ensuring that our commitment to quality produces an outstanding customer experience. Sara works closely with our editors to ensure adherence to our quality standards, makes recommendations for system improvements, and oversees training initiatives for Scribendi.com. She is excited to head the Quality department and work with the exceptional Scribendi.com team to ensure the consistent delivery of high-quality products and services to our clients.

BBB Accredited Business Quality Assurance - Scribendi is ISO 9001:2008 Certified