About Us

Our history

A photograph of the Scribendi.com head offices in Chatham, Ontario.

Scribendi.com was founded in 1997 as one of the world’s first online editing and proofreading companies. Based in Ontario, Canada, the company’s primary goal is to provide clients with fast, reliable, and affordable revision services. Since our inception, we have focused on innovation, customer service, and high-quality editing, securing our position as the premier editing and proofreading company. We have edited more than 752 million words and processed more than 230,000 orders from 223 countries and territories.

Our editors

High-quality and personalized editing services can result in an author being published, a business professional landing that big client, or a student receiving a university degree or college diploma. And that’s why, here at Scribendi.com, we only employ the most experienced and highly educated editors.

Scribendi.com Staff Photo.
Some of Scribendi.com’s in-house staff stand
in the entrance of our headquarters.

With more than 200 editors, we have experts in a vast array of subjects and fields, including business communication, academic editing, medical and scientific editing, ESL editing, publishing and manuscript editing, and resume editing.

Our editors are unrivaled in experience and education, and we take our reputation for employing only the best very seriously. Our extensive screening process ensures that we recruit top-notch editors, and our high level of employee engagement means that we retain them.

Our editors are

  • Highly educated, many with master’s degrees and PhDs
  • Published academics in a variety of technical and non-technical fields
  • Published authors, whether in fiction or non-fiction
  • Experienced editing and proofreading professionals
  • Fluent in all academic style guides and comfortable with specific corporate style guides
  • Strictly native English speakers
  • Committed to rigorous quality assurance standards, which are ISO certified
  • Continuously undergoing training and being coached for their own professional development
  • Trained using a rigorous in-house training program, which takes more than 100 hours to complete, to ensure consistent, high-quality editing

Since 1997, our hand-picked, elite editorial team has been processing hundreds of thousands of orders from over 223 countries.

Our management team

In addition to our highly educated and experienced editors, we have a team of over 20 in-house customer relationship specialists, sales representatives, IT professionals, and key management personnel who ensure that our customers are satisfied and daily operations run smoothly.

Chandra K. Clarke, President, BA, MSc

Scribendi.com President Chandra Clarke.

Chandra holds a BA in English and an MSc in Space Exploration Studies. Her lifelong devotion to the written word started when she joined The Chatham Daily News as a regional stringer. She then worked as a reporter/photographer for a large chain of weeklies before becoming the managing editor of an independent paper, a post she held for two years before striking out on her own. She writes a weekly humor column and has authored two books, dozens of short stories, and many newspaper and magazine articles. She is an enthusiastic supporter of space exploration and scientific research.

Terence W. Johnson, Vice-President, MA (Oxon)

Scribendi.com Vice-President Terence Johnson.

Terry has a degree in Politics, Philosophy, and Economics from the University of Oxford and has also studied theology and engineering. Prior to joining Scribendi.com, Terence worked for an association of leading European universities, developing Internet-based academic exchange programs, organizing international conferences, and editing the association's journal. He has served on the board of the United Nations Association of the United Kingdom and held elected positions in a number of other UK community and volunteer organizations. He also has a passing interest in driving steam trains.

Samantha Russell, VP of Operations, BA, BSc, MBA, SPHR, CHRP

Scribendi.com VP of Operations Samantha Russell.

Samantha possesses an MBA and bachelor's degrees in Biology and Psychology and holds Human Resource designations in both Canada and the US. Throughout her career, she has gained extensive experience in operations, HR, organizational health and safety, and quality management from a variety of industry sectors. In her role at Scribendi.com, Samantha oversees daily operations and strategic goal setting for the organization. She is keenly interested in business ethics and social justice issues, volunteers for both child and animal welfare organizations in her community, and always has several home DIY projects on the go.

Karen Ashford, Marketing Manager, BA, MA

Scribendi.com Marketing Manager Karen Ashford.

Karen earned an MA in Communications and Social Justice and an Honors BA in Media, Information, and Technoculture. She has undergone extensive search engine optimization training, as well as social media marketing, online analytics, and public relations training. Karen is actively involved in her community, mentors a young girl as a Big Sister, and is interested in social justice and international relations. She oversees the strategic development and daily operations of both the Marketing and Sales departments.

 

Sara Pegg, Quality Manager, BA

Scribendi.com Quality Manager Sara Pegg.

Sara has more than 10 years of experience in the ESL and editing and proofreading industries. She has a BA in Psychology, and through her studies and subsequent professional development, Sara has honed her technical expertise. She has undertaken management and ISO Lead Auditor training, as well as grammar, editing, and proofreading training. She has applied this knowledge and her experience in the ESL industry to the continual improvement of our processes, ensuring that our commitment to quality produces an outstanding customer experience. Sara works closely with our editors to ensure adherence to our quality standards, makes recommendations for system improvements, and oversees training initiatives for the organization.

Contact Us

Scribendi.com Staff Photo.
Some of Scribendi.com’s in-house team
pose at the front entrance of our headquarters.

You can get in touch with us by e-mail and online using our contact form. Would you like us to call you? In the form, leave your phone number and ask us to call you. One of our customer relationship specialists will call you within 12 hours. Note that our customer relationship specialists will call you between 7:00 a.m. and 10:00 p.m. EST (GMT -5). If this does not correspond to your availability, please fill out the online form on our contact page and we will e-mail you within 12 hours.

Scribendi, Inc.

405 Riverview Drive, Suite 304 
Chatham ON N7M 0N3 
Canada

Telephone: +1 (519) 351 1626
Fax: +1 (519) 354 0192

Image that says, "Proud to be a part of Chatham-Kent. Cultivating Growth, Shore to Shore."

BBB Accredited Business Quality Assurance - Scribendi is ISO 9001:2008 Certified