Individuals with Personal Documents

I’m applying for a new job, but I’m not really qualified for it; can you elaborate a few things on my resume to make me look better?

No, sorry. Scribendi.com's editors will do their best to revamp your resume in a way that presents your qualifications as favorably as possible; however, our editors, will, under no circumstances, provide you with a fictitious employment record.

Do you guarantee your work?

If you are not happy with our work, please tell us, either by using the contact form or by filling out the feedback form on your order pickup page. We stand by our work and we will investigate your concerns immediately.

What if I'm not satisfied with the work done?

Scribendi.com takes customer satisfaction very seriously. Please file a feedback report with us (there will be a link on your order details page), or get in touch with us using the Scribendi.com Contact Us page or +1 (519) 351-1626 and we will look into your issue immediately.

What kinds of things do you edit?

Everything. And we're not kidding here, either. We have experts on staff in every field/genre, and since we've been in business so long, we've seen just about every different type of document there is. So no matter what subject or field you're writing about, rest assured we have someone who can edit it.

What about confidentiality? The materials I have are private or personal.

Only Scribendi.com employees have access to our site and order system, and all staff members are required to sign a confidentiality agreement before they can work for us. All client files are deleted from the site after four weeks, unless a client requests that we keep a copy for future reference. We do not sell, trade, or rent your personal information. We also have a secure site. Scribendi.com uses industry-standard (256-bit SSL) or higher encryption for communications between your computer and our site when you upload documents and pay for your order.

How long will it take to get my document back?

That depends on the service you order! We offer the following turnaround times for editing and proofreading:

  • Same day/overnight premium service: within 8 hours (for documents of 4,000 words or less).
  • 12-hour service: within 12 hours (for documents of 6,000 words or less).
  • 24-hour service: within 24 hours (for documents of 10,000 words or less).
  • 48-hour service: within 48 hours (for documents of 25,000 words or less).
  • 72-hour service: within 72 hours (for documents of 40,000 words or less).
  • 1-week service: within 1 week (for documents of 65,000 words or less).
  • Larger documents: rule of thumb for editing and proofreading = 65,000 words per week.
What are your business hours?

Our website is open for orders 24 hours a day, seven days a week. Our editing professionals are based all over the world, so they're also on duty 24/7. Our administrative staff is available between 7 a.m. and 10 p.m. EST (GMT -5); we generally answer all emails within 24 hours, if not sooner.

How can I get in touch?

If you've read ALL our FAQs and the rest of the website, and you still have a question, see our contact page for details on how to get in touch. But please do read all our FAQs first! We've worked hard to make them comprehensive, and chances are you'll find your answer in there somewhere.

I have a really personal draft of a love letter, email, etc. that needs to be edited and proofread. I’m embarrassed to ask someone I know to read it; will Scribendi.com?

Of course; that's what we're here for. Scribendi.com's editors will be especially careful when working with your personal documents in order to ensure that your intended meaning and individual voice shine through. We'll also clean up any spelling errors so the recipient won't be distracted from your message.

What style guides do you work with?

We have worked with dozens of style guides. The most popular are American Psychological Association (APA), Modern Language Association (MLA), Turabian, Chicago Manual of Style, Harvard Referencing, and Council of Science Editors (CSE). We can work to your target journal’s style guide (just send us the details), and we can work with corporate/internal style guides as well.

What types of files can you accept?

Currently, we can take most PC-compatible word processing program files, such as MS Word, WordPerfect, WordPad, Notepad, MS Works, Adobe Acrobat, MS Excel, MS PowerPoint, Open Office, and webpages. We can also take most Apple/Macintosh and Linux/Unix files as long as they're saved or uploaded in PC-compatible formats. Just let us know how we should save the revised file to make it convenient for you to open when you get it back. If you are using LaTeX or some other program not listed here, try to save your file as a text (.txt), a Rich Text file (.rtf), or an Adobe Acrobat file (.pdf). If you're still not sure about your file format, contact us.

File extensions (the last part of your file name) we can accept include:

  • .doc
  • .rtf
  • .txt
  • .wpd
  • .wps
  • .xls
  • .csv
  • .ppt
  • .html
  • .htm
  • .pdf
  • .odt
Do you have a minimum order size?

No. We do have a minimum charge of $4.55 USD, however, to cover administrative costs. If you have several small orders to make, you might consider putting them all on one order to avoid the minimum charge.

I’m trying to create a profile on Facebook, MySpace, LinkedIn, or some other social networking site. Can you help me with my content?

Yes. Please submit the instructions and requirements for the social networking site along with the first draft of your content. Our editors will help you perfect your online persona.

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