General FAQ

You get your document or manuscript returned to you within your chosen deadline, and with revisions, suggestions and corrections appropriate to the type of service you've requested.

Our preferred method of payment is via credit card, and we accept Visa, MasterCard, American Express and JCB Cards. We have a secure system set up here at the Web site and we can take your details through industry standard 128-bit encryption. We can also accept Discover and Switch/Solo cards through PayPal, as well as PayPal payments. Registered retail customers and corporate/government/organizational clients can arrange payments via ACH, eCheck, paper check or money order (see our Payments and Credit Card FAQ).

We have a no-surprises, easy-to-calculate pricing system based on two things: word count and turnaround time. Unlike other editorial and language services companies, we don't offer vague quotes based on a hefty hourly rate, we don't have confusing per 1,000-word rates, and we provide instant quotes for all our standard services. Every service page you look at on this site has a handy "quote widget," where you can plug in your word count and get an exact price. For details on how to determine your word count, see our How Do I...? FAQ.

Our quote widget automatically calculates and applies a discount A) when you choose a service with a longer turnaround time and B) when you want us to work on a large document. For example, if you're looking at our academic proofreading services, it's cheaper to order the 48 hour turnaround service than it is the 24 hour service. Or if you have, say, a hefty dissertation, we apply discounts for larger word counts.

If you belong to a business, organization or agency and you'd like to retain our services for a large project or over the longer term, we would be happy to discuss your needs. See our corporate services page.

You don't need to register to use Scribendi editing and proofreading services, but if you do, you can save time and money! If you register you can:

• Save time each time you order because your name and address is remembered
• Log in to view all your current and previous orders
• Qualify for special offers, discounts and customer rewards
• Have your orders billed to a business account

Your personal information will be kept confidential - see our Privacy Policy for details - and your credit card details will not be stored in your customer profile.

Definitely! Scribendi is a global company in every sense of the word. As long as you have a valid credit card or PayPal account, or can arrange payment via check or money order, you can use our services.

Yes, we know all about metres and meters, humour and humor, and spanners and wrenches. Just specify what type of English we should be using when you place your order.

Sure! You can fax short documents to us, or use the post office or a courier service to send us a floppy disk, CD or paper copy of longer documents. Just see our contact page for details on how to get in touch.

Everything. And we're not kidding here, either. We have experts on staff in every field/genre, and since we've been in business so long, we've seen just about every different type of document there is. So no matter what genre or subject, rest assured we have someone who can handle what you send us.

No. We do have a minimum charge of $3 USD, however, to cover administrative costs. If you have several small orders to make, you might consider putting them all on one order to avoid the minimum charge.

Unfortunately, no. Because of the strict confidentiality and privacy policies we adhere to, we don't release the names of authors or the titles we've edited.

If you have a book-length manuscript, and you'd like to see a sample of our work, we offer a free, five-page sample edit. It's our way of letting you "try before you buy" for large orders.

While we can't offer free samples on smaller documents, you're welcome to submit excerpts or sections of your document to see how we do - we have no minimum order size, and our minimum charge is just $3 USD.

For more information about our company and our credentials, you should also have a look at our About Us FAQ and the company profile page here. You can also see a long list of recent client testimonials on this page.

Have a look at our About Us FAQ and the company profile page here.